returns

Our aim is to provide you with a great shopping experience and for you to have the product you choose.

Please choose carefully, products cannot be refunded if they were wrongly chosen.

We will exchange an item or provide a credit note valid for 2 weeks from the purchase date.

If a product is faulty, significantly different to those shown or described to you or not doing what it is supposed to, you are entitled to a refund under the Trade Practises Act.

Returns will be processed based on the following criteria: 

• A written authority must be obtained before the product is returned.  Please email or call us on: 02 9559 8870 to obtain the Return Form.
• Products must be returned within 7 days of receipt.
• Once request is approved, the price of the returned goods will be credited via original method of payment.  The delivery fee is not credited.
• Products must be returned in the state in which they were received, ie: re-saleable.  Please carefully package the product and send back via registered post with a copy of your receipt and the Return Form, to:

  Paper Magnolia Returns
  PO Box 364
  Five Dock NSW 2046